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Frequently Asked Questions 


Q: How long do eyelash extensions last? 

A: Your natural eyelashes can shed up to 2-5 lashes per day. How often you need a fill depends on how well you take care of your lashes, your natural cycle of hair growth, and how full you desire your lashes to be: On average we recommend to get a fill every 2 - 3 weeks.

Q: Will lash extensions damage my natural lashes? 

A: If done properly, there will be no damage to your natural lash. If a stylist places lashes that are too long or too thick for your natural lash, this can also cause damage, known as 'traction alopecia'. Please research any lash extension professional you are considering, to ensure they are properly trained, have experience, and are credible before you invest your money into your delicate eye area!


Q: Can I wear mascara and other eye make up? 

A: We highly recommend not to apply mascara onto your lash extensions, as mascara would only make the extensions clump together. Any other eye make-up can be used but make sure they are oil-free!!

Q: How long does lash extensions last? 

A: On average we lose 5-6 lashes daily and natural lashes have an approximate 45-day life cycle. It is advised to come in for a fill every 2-3 weeks.

Q: How do I take care of my lash extensions? 

A: Use oil free products only around eye area, avoid touching your lashes with your fingers. Avoid having the shower directly into your eyes. Avoid rubbing your eyes with hands or towels.

Q: Do I need to purchase anything to take care of my lash extensions?

A: Products are not a must, however, they are many products that are designed to either help the growth and health of your natural lashes, products which helps to keep your lashes oil and bacteria free, as well as helping the lash extensions stay on longer between fills. 


Q: What is Microblading?

A: Microblading, also known as Eyebrow Embroidery is a procedure categorized under permanent makeup, but unlike traditional cosmetic tattooing, it is less invasive and is considered semi-permanent. Microblading typically lasts 1-3 years, depending on skin type and skincare routine.  The procedure is done by using a hand tool with ultra fine needles and each 'hair' is gently etched into the skin, giving an incredibly natural and realistic look. Microblading can dramatically correct or fully reconstruct lost eyebrow and is excellent for those wanting to enhance their brows or who have little to no eyebrows, thinning brows from age or over tweezed brows. Pigments used are chosen to match the natural or desired brow color and skin tone will also be taken into consideration. 

Q: How long does it take? 

A: For the first Microblading session, the entire procedure should take about 2 hours. During this session, the brow technician will shape and style the client’s brows for client approval. We then follow with pigment color selection.  Once the client is satisfied with the choices, we begin the procedure.

The client is to come in for a follow up visit in order to have any minor necessary touch ups. The second Microblading session takes place after 4-6 weeks after the initial session. This session will take approximately 1- 1.5 hours to complete.


Q: How long does Microblading take to heal? 

A: The eyebrow area will be slightly red after the procedure and color will appear very dark. This is normal for the procedure and part of the healing process. The color will fade by up to 40% as it heals. In the following days, the eyebrows will continue to be dark and you will notice slight scabbing. Do not pick at the scabs as this may damage the skin and the outcome of the microbladed area. The eyebrows will lighten up in color as it heals. No down time is required after microblading procedure.  It takes approximately 7-14 days for the brows to heal over, and about 1 month for the color to fully set in. You'll notice the color is very light right after the two weeks after healing; the skin will have an opaque milky looking quality to it. This is known as the milk skin and is common in tattooing. This is due to the the tissue still healing from the inside out even though the surface of the skin is healed. True color will reveal itself once healed.

Q: Is touch up necessary

A: Yes! A touch up session after 4-6 weeks is necessary as everyone heals differently and outcome will vary. Certain areas may not pick up during first session and will need to be refilled.  Pigment color may need to be adjusted, brow thickness and more strokes can be added. Individuals with oily skin often require a deeper shade during the touch up session as the oils tend to lighten the pigment. Most importantly, your touch up session is when we refine your brows to ensure it looks perfect and retains the color for the whole year!

Q: Is Microblading painful? 

A: The pain level for the procedure is considered mild to none.  Prior to the procedure your brow technician will apply a topical anesthetic to numb the area, and also reapplied during the procedure.  Everyone responds differently to anesthetic; depending on the client, the feeling of the procedure has been described as light cat scratches to not feeling anything. Topical anesthetics used may contain lidocaine, prilocaine, benzocaine, tetracaine and epinephrine. 

After the procedure, redness and slight swelling in the area is normal.  Clients describe the area feeling similar to a light sunburn.  Clients can take Tylenol but not aspirin or ibuprofen.

Q: How long does Microblading last?

Since microblading pigments are not implanted into the skin as deep as traditional tattoos, the area will naturally fade overtime.  Microblading typically lasts 1-3 years, depending on skin type (normal, oily, dry), age (youthful/mature). Skincare routine will also affect the lasting effect of the pigment: patients who tan, uses products with AHA or Glycolic Acid with fade faster as your skin will resurface faster. Each individual's color retention within the skin will vary. To maintain the brows looking fresh, a touch up is suggested every 12-18 months. Clients can let the microbladed area fade over time, but please note a slight shadow may remain.

Q: Who is not suitable for Microblading?

A: Microblading is not suitable for the following candidates:

  • Using Accutane

  • Have heart conditions or using heart medications

  • Have diabetes (will require a physician's note)

  • Have skin disease or irritations 

  • Have had Botox in the last 2 weeks

  • Have gotten a deep tan or chemical peels in the last 2 weeks

  • Allergic to lidocaine, prilocaine, benzocaine, tetracaine or epinephrine

  • Anyone who has any serious medical conditions may require a physician's note. 

  • Pregnant or nursing clients who want to microblade can be done at your own discretion. We suggest discussing with your doctor first. Microblading is still considered a tattoo, and just like with wine or sushi consumption, it is a personal choice to do so during this period.

* We reserve the right to refuse service to anyone who we deem not suitable for this procedure or for any other reason. Our brow technicians make the decision to microblade an individual based on their own discretion. *

Salon Policy

Q: What forms of payment do you accept?

A: Arteze accepts cash, debit, Visa and MasterCard.

Q: What is your cancellation policy?

A: Any changes to appointments (cancelling or rescheduling) with less than 24 hours notice may result in a charge of 25% of the cost of service. No-show appointments will be charged 50% of the service.

Q: What is the minimum age for our services?

A: We do not have a set age limit for our services; however, we do require the guardian's consent if client is under the age of 18.

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